User Engagement Consultancy

I’ve been consulting since 2010. Can I help you? For full details please take a look at my LinkedIn profile or my consulting portfolio on Tumblr.

I’ve worked with River Island, Topshop, Topman, Miss Selfridge, BHS, Evans, Burton, Wallis, Dorothy Perkins, Westgate Communications, Neon Comms, Peter Burrowes, Watch Warehouse, Shopcade and Unbound. Some of the services I’ve provided have been:

  • High level user / community engagement strategy;
  • High level social media strategy development;
  • Social media and/or community guideline documentation;
  • Social media and/or community conflict and crisis management documentation;
  • User engagement review and recommendations;
  • Recommendations with media law and moderation best practice;
  • Assistance in community manager recruitment and training;
  • Development in community growth;
  • Recommendations for the strategic use of branded communities;
  • Business and technical requirement documentation;
  • Community build wireframes;
  • Community and social media business case creation;
  • Social media engagement training;
  • Restructuring or establishment of community and social media teams;
  • Protocol establishment for communities (legal guidelines, terms and conditions);
  • Integration of customer services within a community infrastructure;
  • Blogger outreach strategies (I recommend and work with Tribal Media);
  • Community content for marketing;
  • And I’m quite a good writer too, apparently.

If you’re interested in working with me please leave a comment below (they’re moderated!) and I’ll email / ring you back.

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