I was a consultant from February 2010 to January 2012.
I worked with River Island, Topshop, Topman, Miss Selfridge, BHS, Evans, Burton, Wallis, Dorothy Perkins, Westgate Communications, Neon Comms, Peter Burrowes and Watch Warehouse.
Some of the services I’ve provided have been:
- High level social media strategy development
- Social media guideline documentation
- Social media conflict and crisis management documentation
- Engagement review and recommendations
- Recommendations with media law and moderation best practice
- Assistance in community manager recruitment
- Development in community growth
- Recommendations for the strategic use of branded communities
- Business and technical requirement documentation
- Community build wireframes
- Community and social media business case creation
- Social media engagement training
- Restructuring of community and social media teams
- Protocol establishment for communities (legal guidelines, terms and conditions)
- Integration of customer services within a community infrastructure
[Please note I am no longer consulting - thank you for thinking of me, but I'll be unable to help]
